Terms of Service

Your organization and account

Blank is a workplace security service for organizations. You must have authority to create and manage an account for your organization and to agree to its purchases. Keep account details accurate, protect sign-in credentials and enrollment tokens, and tell us promptly about unauthorized access.

Your organization is responsible for its administrators, deployment permissions, monitoring policies, and any notices, consent, or other lawful basis required to deploy Blank to its users and devices.

Using Blank

We provide the features included in your selected plan. Use Blank lawfully and only with systems, devices, and data you are authorized to manage. Do not use it to unlawfully monitor people, interfere with the service, evade access controls, or access another customer's data.

Blank helps identify AI-tool use and sensitive-data risks. Detection and blocking depend on supported browsers, installation, configuration, and the available signals. Findings may include false positives or miss risks. Your organization remains responsible for its security decisions; Blank does not guarantee that every incident will be detected or prevented.

Monthly subscriptions and seats

Paid plans renew automatically every month until canceled. By subscribing, you authorize Stripe to charge your payment method for the initial purchase and subsequent renewals. Checkout shows the amount and currency before you confirm. Prices are in US dollars; any applicable tax collected is shown before payment.

• Team: $4 per active seat per month, with a $400 monthly minimum.
• Business: $6 per active seat per month.
• A seat is an enrolled device that reported activity in the last 30 days. A person with multiple reporting devices can use multiple seats.
• Additional paid seats receive 30 continuous days at the existing billed quantity before true-up. After that grace, the next invoice reflects the active seat count. Decreases also affect the next invoice and do not automatically refund the current period.

The Free plan supports up to 100 active seats. Going over that cap starts a 30-day grace period and an in-app notice; it never purchases a paid plan automatically or abruptly stops service. Your organization must bring usage within the cap or choose a paid plan.

Plan changes through the billing portal can generate an immediate prorated invoice, shown for your confirmation. A failed renewal preserves the previously paid tier for up to seven days while you resolve payment; after that, the organization moves to Free. A failed initial purchase does not activate paid features.

We will give at least 30 days' notice before changing a recurring plan's unit price or minimum. A change applies to a future renewal, so you can cancel before it takes effect. Seat changes at your agreed rate are metering changes rather than changes to that rate.

Canceling and changing your subscription

An organization owner can open Dashboard → Seats & billing → Manage subscription to view invoices, update a payment method, change plans, or cancel. Cancel before your next renewal to prevent that renewal charge. The portal shows the subscription's end date and confirms the change.

Cancellation takes effect at the end of the paid billing period. Paid access remains available until that date. Canceling does not automatically delete the organization or its data. If you cannot access the portal, email support@useblank.dev for help.

Refund policy

Fees for a started billing period are generally non-refundable, and cancellation or a seat decrease does not automatically create a partial-period refund. This does not limit any refund, withdrawal, or other right required by applicable law.

For a duplicate charge, billing error, or a service problem, email support@useblank.dev with your organization and invoice details. Do not send card numbers. We review the circumstances, correct billing errors, and tell you whether a refund or credit is appropriate. A discretionary refund is not guaranteed.

Approved refunds go to the original payment method; posting time depends on the payment provider. A refund does not by itself cancel future renewals. Use the portal to cancel as well, or ask support to help with both.

Your data and privacy

Your organization retains its rights to its data. It authorizes us to process that data to operate, secure, support, and provide Blank on its instructions. Our Privacy Policy explains local inspection, metadata reporting, service providers, and privacy requests.

After a paid plan moves to Free, existing event and feedback data are preserved for 30 days before Free retention applies. Repeated cancellation events do not restart that period. Explicit deletion requests can remove data sooner. Export any data you need before the retention period ends; keeping an account open does not preserve data indefinitely.

Availability and account restrictions

We work to keep Blank available and secure, but maintenance, outages, and changes to third-party platforms can affect the service. No specific uptime or support-response commitment applies unless it is in a separate written agreement.

We may restrict access when reasonably necessary to address abuse, unlawful activity, or a material security risk. Where practical, we will explain the issue and give your organization an opportunity to resolve it. If we permanently discontinue a paid service before the end of a prepaid period, we will refund the unused portion.

Changes to these terms

We will post changes here and update the effective date. We will notify customer organizations of material changes at least 30 days before they take effect, except where a faster change is necessary for law or security. Changes do not remove rights that applicable law prevents us from excluding.

Contact

Happy Kamper Co., LLC (doing business as Blank)
support@useblank.dev