# Support and contacts

Happy Kamper Co., LLC operates Blank. Use the routes below for help with your organization. Include your organization name and the information needed to investigate; keep enrollment tokens, passwords, card numbers, and raw employee content out of email.

These contact inboxes use Apple iCloud Mail. See the [provider list](/docs/subprocessors/) for how contact correspondence is handled.

| Request | Contact |
| --- | --- |
| Product support or deployment help | [support@useblank.dev](mailto:support@useblank.dev?subject=Blank%20support) |
| Billing, invoices, cancellation, or refunds | [support@useblank.dev](mailto:support@useblank.dev?subject=Blank%20billing) |
| Privacy requests or a DPA | [hey@useblank.dev](mailto:hey@useblank.dev?subject=Blank%20privacy) |
| A security concern or vulnerability | [support@useblank.dev](mailto:support@useblank.dev?subject=Blank%20security) |

For a security report, describe the affected URL or feature, the steps to reproduce with synthetic data, and the possible impact. Avoid accessing other organizations' data or disrupting the service. We can arrange a suitable way to share sensitive evidence.

If your employer deployed Blank, direct requests about workplace monitoring data to your organization's administrator first. They control that data; Blank helps them respond. Contact us directly for website or administrator account data.

Owners can manage payments and cancellation in **Settings → Seats & billing → Manage subscription**. See [billing details](/docs/billing/), [terms and refunds](/terms), the [Privacy Policy](/privacy), the [DPA template](/docs/dpa/), and the [subprocessor list](/docs/subprocessors/).

Support response times and any service levels are governed by a separately signed agreement. This page does not promise an emergency response time.